FAQs
RETURNS & EXCHANGES
RETURNS & EXCHANGES
WHAT IS FINEPRINT'S RETURNS POLICY?
WE ACCEPT RETURNS WITHIN 30 DAYS OF DELIVERY, PROVIDED ITEMS ARE UNWORN, UNWASHED, AND HAVE ALL ORIGINAL TAGS AND PACKAGING INTACT.
DAMAGED OR INCORRECT ITEMS SHOULD ALSO BE REPORTED WITHIN 14 DAYS OF DELIVERY. PLEASE CONTACT US BEFORE RETURNING THE ITEM SO WE CAN RESOLVE THE ISSUE.
HOW DO I RETURN OR EXCHANGE MY ORDER?
EMAIL FINEPRINTCL@GMAIL.COM WITH THE SUBJECT “RETURN” AND INCLUDE YOUR ORDER NUMBER, NAME, AND REASON FOR THE RETURN.
FOR EXCHANGES, PLACE A NEW ORDER FOR THE DESIRED ITEM AND RETURN THE ORIGINAL ITEM FOR A REFUND.
WE RESPOND TO ENQUIRIES WITHIN 24-48 HOURS.
WHEN WILL I RECEIVE MY REFUND?
ONCE WE RECEIVE AND INSPECT YOUR RETURN, YOUR REFUND WILL BE PROCESSED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 5–7 BUSINESS DAYS.
DISPATCH & DELIVERY
DISPATCH & DELIVERY
WE OFFER STANDARD ROYAL MAIL SHIPPING 2-3 DAYS (TRACKED) AND EXPRESS / NEXT‑DAY 1-2 DAY DELIVERY.
FOR INTERNATIONAL SHIPMENTS WE OFFER ROYAL MAIL WORLDWIDE COURIER (TRACKED)
ORDERS & PAYMENT
ORDERS & PAYMENT
WHERE IS MY ORDER?
TRACK YOUR ORDER STATUS UNDER MY ORDERS IN YOUR ACCOUNT. ONCE SHIPPED, YOU WILL ALSO RECEIVE TRACKING INFORMATION BY EMAIL.
CAN I CANCEL OR CHANGE MY ORDER?
YES — YOU MAY CANCEL OR MODIFY YOUR ORDER BEFORE IT IS DISPATCHED. TO DO SO, CONTACT US BY EMAIL OR LIVE CHAT WITHIN 24 HOURS OF YOUR PURCHASE.
CONACT US
For all enquiries, contact us via the following details.
General: Fineprintcl@gmail.com
SIZING & PRODUCT CARE
For size chart & product care information please refer below
PRODUCT CARE
Made to last. A little care will help keep your piece looking its best.
- Machine wash cold at 30°C
- Wash with similar colours
- Use a gentle cycle and mild detergent
- Air dry where possible, or tumble dry on low heat
- Iron inside out on low heat, avoiding the embroidery
- Take care around the distressed hem to help preserve its finish